Service Offers (SOs)
Buying from the Network Services 2 (NS2) agreement [RM3808] takes two forms; Direct Award SOs or Further Competition tendering.
All SOs from O2 offer pre-agreed terms and commercials. This provides a quick, OJEU compliant flexible and simple way to buy products and services without a tendering process.
We offer a breadth of digital, ICT, fixed telephony and mobile solutions to meet your specific needs. Our SOs are regularly refreshed to cover emerging requirements, such as secure remote working.
For more information or request a free of charge consultation about how to use frameworks, contact us here.
Available Service Offers
Service Offer reference | Description | Service Offer | Contract template | CR form |
| RM3808-COVID19-Lot 6-Telefonica O2-006 v8 | This SO is designed for buyers who need to enable digitally disadvantaged users to access online resources from a connected device, with a Data-Only, SIM-connected MiFi dongle device or 4G dongle, allowing controlled access to the internet. Buyers may connect to the mobile tariffs detailed below:
Optional services.
| RM3808-COVID19-Lot-6-Telefonica-O2-006-V8.pdf | RM3808-COVID19-LOT-6-Telefonica-O2-006-V8-Order form | RM3808-COVID19-LOT-6-Telefonica-O2-006-V8-CR form |
| RM3808-Lot6-O2-SO12_Apr 2022 | O2’s Lot 6 Mobile Voice & Data SO for Buyers with a minimum of 1,000 SIM Cards. Buyers must connect to one of the Voice & Group Shared Data tariffs detailed below, with a Call-Off contract period of either 24 months or 36 months:
The Buyer may also connect Data Only SIM Cards to the Voice & Group Shared Data Bundle. The Buyer also may select a Transformation Fund for each connection from the following options:
*subject to additional charges | RM3808-Lot-6-O2-SO12-Apr-2022.pdf | RM3808-LOT-6-O2-SO12-Apr-2022 order form | RM3808-LOT-6-O2-SO12- Apr 2022 CR form |
| RM3808-Lot 6-O2-SO1 | O2’s Lot 6 SO for mobile voice and data services:
The buyer may select from the following tariff options: The option to aggregate data purchased is also available. | RM3808-Lot-6-O2-SO1_-Nov-2021.pdf | RM3808-LOT-6-O2-SO1-order form | RM3808-LOT-6-O2-SO1-CR form |
| RM3808-Lot 6-O2-SSO1NCC | O2’s Lot 6 SO for mobile voice and data services:
The Buyer may select from the following tariff options: The option to aggregate data purchased is also available. | RM3808-Lot 6-O2-SSO1NCC-offer details | RM3808-Lot 6-O2-SSO1NCC-order form | RM3808-Lot 6-O2-SSO1NCC-CR form |
| RM3808-Lot 6-O2-SO7 | O2’s Lot 6 SO for mobile voice and data services:
The following tariff options are available: • Subject to connecting a group shared data tariff, buyers may connect to the mobile tariffs detailed below with a call-off contract period of either 24 months or 36 months: | RM3808-Lot 6-SO7 offer details | RM3808-Lot 6-O2-SO7-order form | RM3808-Lot 6-O2-SO7-CR form |
| RM3808-Lot 6-O2-SSO7TF | O2’s Lot 6 SO for mobile voice and data services:
The following tariff options are available: • Subject to connecting a group shared data tariff, buyers may connect to the mobile tariffs detailed below with a call-off contract period of either 24 months or 36 months: ·Big business unlimited voice only tariff ·Big business unlimited voice plus group shared data tariff • The buyer may also connect data only SIM cards to the group shared data bundle Transformation fund options Connection credit are available with each voice connection taken, according to the following contract term commitment: ·24 month term commitment: £50 credit per connection ·36 month term commitment: £75 credit per connection Additionally, a range of transformation fund values are available dependent upon the size of the group shared data bundle option selected. | RM3808-Lot 6-SSO7TF-offer details | RM3808-Lot 6-O2-SSO7TF-order form | RM3808-Lot 6-O2-SSO7TF-CR form |
All our tariffs are available to purchase directly through Direct Award under RM3808 Network Services 2, providing a quick and compliant procurement route when you’re ready to order. Use the supplied Buyer Capture Requirements (CR) form and pre-populated Direct Award Contract Order Form which are both necessary to place an order (refer to the adjacent fields to download a copy). Direct Award Contract Orders should be completed, signed and returned with the support of an O2 Client Manager. Your O2 Client Manager will ensure all details have been completed correctly and then seek O2 countersignature approval, confirming your order has been accepted and is being processed.
If you’re new to O2 or need support, you can make contact in the following ways:
• e-mail: publicsectorteam@telefonica.com
• Call: 0800 955 5590
“We could tell you all about the cost savings and ease of using Service offers, but we think it’s better if you hear it straight from your peers.”
“South London and Maudsley NHS Foundation Trust were able to make the most of O2’s position on the Network Services agreement. In particular, we were able to utilise O2’s position on Lot 10 of the framework to procure an integrated communications solution in a compliant manner. O2 advised us on the right solution to meet our needs and were able to show us a service offer that met our requirements.”
Ricky Mackennon
Deputy Director ICT, South London & Maudsley NHS Trust
“Buying through a Service Offer on the Network Services Agreement allowed us to procure services very quickly in a fully compliant manner. O2 worked with us every step of the way to ensure the process was as efficient as possible. The way we worked with O2 to call off against their SSO has shown us just how easy compliant procurement can be.”
Mark Bleaken
Technical Services Manager, Avon and Wiltshire Mental Health Partnership NHS Trust
Procurement compliance
O2’s extensive range of SOs are all available via the compliant purchasing route of Direct Award through the Network Services 2 (NS2) RM3808 agreement.
There is no restriction within the NS2 agreement on the framework lots or contract value for Direct Award. As such, they can be much better suited to directly meeting a wide range of customer procurement needs.
The advantages of a Direct Award purchasing route are clear. Tendering is more time-consuming, complex and costly and may not deliver additional customer benefit when requirements map against an SO.
We understand that procurement compliance is a factor you have to consider and assess. Every SO published by O2 has been created in accordance with Crown Commercial Service (CCS) guidelines and complies with NS2. All of our published SOs have been individually audited and approved by CCS as compliant service offers. These CCS inspections will continue throughout the life of the agreement to ensure high standards are consistently maintained.
For further details or if you would like discussions with O2 public sector frameworks team, please email us.
