Customer testimonials
What our customers say about us…
We could tell you all about the cost savings and ease of using Service Offers, but we think it’s better if you hear it straight from you peers. So, here are some recent thoughts from a couple of our public sector customers…
“South London and Maudsley NHS Foundation Trust were able to make the most of O2’s position on the Network Services agreement. In particular, we were able to utilise O2’s position on Lot 10 of the framework to procure an integrated communications solution in a compliant manner. O2 advised us on the right solution to meet our needs and were able to show us a service offer that met our requirements.”
Ricky Mackennon
Deputy Director ICT, South London & Maudsley NHS Trust
“We worked together with O2 to understand the different procurement options available to us. After O2 outlined the benefits of speed, simplicity and cost savings that could be gained from using Service Offers under the Network Services agreement, it was a no brainer. O2 were able to develop a compliant SSO that fully met our requirements and ultimately deliver us a solution that we are very happy with and something which could be shared with others seeking the same service.”
Shane Baker
Mobile Policing Inspector, Surrey and Sussex Police
Procurement compliance
O2’s extensive range of Service Offers are all available via the OJEU compliant purchasing route of Direct Award through the Network Services 2 RM3808 agreement.
There is no restriction within the Network Services 2 agreement on the framework lots or contract value for Direct Award and as such they can be much better suited to directly meeting a wide range of customer procurement needs, as opposed to the alternative further competition route.
Where a customer’s buying requirements are clearly defined and they can be mapped against a supplier’s published Service Offer, the advantages of this purchasing route are clear versus further competition which can be a significantly more time-consuming, complex and costly and may not deliver any additional customer benefit in these instances.
O2 recognises that procurement risk will be a factor you have to consider and assess. You can therefore be reassured and confident in the fact that every Service Offer published by O2 has been created in accordance with Crown Commercial Service (CCS) guidelines and complies with the terms of the Network Services 2 agreement. Furthermore, all of our published SOs to date have been individually audited and approved by CCS as compliant service offers. These CCS inspections will continue to be regularly performed throughout the life of the agreement to ensure these high standards are consistently maintained.
For further details or if you would like to discuss in further detail directly with O2, please email us.
Available Service Offers
Service Offer reference |
Description |
Service Offer |
Contract template |
CR form |
| RM3808-Lot 6-O2-SO1 | O2’s Lot 6 Service Offer for mobile voice and data services, where Transformation Fund Credits are available under the terms of this offer.
This Service Offer makes O2’s core Mobile Voice & Data tariff offerings readily available to public sector buyers. There are 3 main types of tariff available: • Voice with Data (e.g. No.10 tariffs) • Voice only (e.g. All Inclusive Voice Only and Zero Line Rental tariffs) • Data only (e.g. Mobile Broadband tariffs) The buyer may select from the following tariff options: The option to aggregate data purchased is also available. |
RM3808-LOT-6-SO1-offer details | RM3808-LOT-6-O2-SO1-order form | RM3808-LOT-6-O2-SO1-CR form |
| RM3808-Lot 6-O2-SSO1NCC | O2’s Lot 6 service offer for mobile voice and data services.
This service offer makes O2’s core Mobile Voice & Data tariff offerings readily available to public sector buyers. There are 3 main types of tariff available: • Voice with Data (e.g. No.10 tariffs) • Voice Only (e.g. All Inclusive Voice Only and Zero Line Rental tariffs) • Data Only (e.g. Mobile Broadband tariffs) The Buyer may select from the following tariff options: The option to aggregate data purchased is also available. |
RM3808-Lot 6-O2-SSO1NCC-offer details | RM3808-Lot 6-O2-SSO1NCC-order form | RM3808-Lot 6-O2-SSO1NCC-CR form |
| RM3808-Lot 6-O2-SO7 | O2’s Lot 6 SO for mobile voice and data services:
· Group shared data bundle options · No Transformation Fund Credit The following tariff options are available: • Subject to connecting a group shared data tariff, buyers may connect to the mobile tariffs detailed below with a call-off contract period of either 24 months or 36 months: |
RM3808-Lot 6-SO7 offer details | RM3808-Lot 6-O2-SO7-order form | RM3808-Lot 6-O2-SO7-CR form |
| RM3808-Lot 6-O2-SSO7TF | O2’s Lot 6 SO for mobile voice and data services:
· Group shared data bundle options · Transformation Fund Credits are available The following tariff options are available: • Subject to connecting a group shared data tariff, buyers may connect to the mobile tariffs detailed below with a call-off contract period of either 24 months or 36 months: · Big business unlimited voice only tariff · Big business unlimited voice plus group shared data tariff • The buyer may also connect data only SIM cards to the group shared data bundle Transformation fund options Connection credit are available with each voice connection taken, according to the following contract term commitment: · 24 month term commitment: £50 credit per connection · 36 month term commitment: £75 credit per connection Additionally, a range of transformation fund values are available dependent upon the size of the group shared data bundle option selected. |
RM3808-Lot 6-SSO7TF-offer details | RM3808-Lot 6-O2-SSO7TF-order form | RM3808-Lot 6-O2-SSO7TF-CR form |
All our tariffs are available to purchase directly through Direct Award under RM3808 Network Services 2, providing a quick and compliant procurement route when you’re ready to order. Use the supplied Buyer Capture Requirements (CR) form and pre-populated Direct Award Contract Order Form which are both necessary to place an order (refer to the adjacent fields to download a copy). Direct Award Contract Orders should be completed, signed and returned with the support of an O2 Client Manager. Your O2 Client Manager will ensure all details have been completed correctly and then seek O2 countersignature approval, confirming your order has been accepted and is being processed.
If you’re new to O2 or need support, you can make contact in the following ways:
• e-mail: publicsectorteam@telefonica.com
• Call: 0800 955 5590
