Lot 4: Inbound telephony services
Lot 4 is for the provision of inbound telephony services, enabling call management services, local area network (LAN) connectivity services, constrained to a single site, multiple sites in the same locale, campus sites and metropolitan area sites enabling a user to consume a locally hosted service:1. Inbound call management services for contact centre functionality. 2, The ability to provide a buyer with a non-geographic number; and deliver all calls to that number to the buyer’s nominated location.
The scope of this Lot includes the technology, equipment and solutions that may be required in the delivery of the primary services of this Lot 4, including but not limited to:
- Design, survey, build, management, support and maintenance for Lot 4 services.
- Non-geographic numbers such as:
- 03xx number services
- 05xx number services
- 08xx number services
- 09xx number services
The ancillary services for Lot 4 are optional services that enhance or otherwise supplement or support the delivery and/or the functionality of the primary services and will be set out by the supplier in their service offers or responses to a further competition.